Terms and conditions
Customise the content of this page with your terms and conditions before going live. Items marked with an asterisk (*) are requirements under the e-commerce law, the Distance Contracts Act or from banks and card companies that process transactions.
Remember to highlight the terms and conditions that customers are most likely to look for - for example, how delivery is regulated. It is up to you to keep the text of the terms and conditions up-to-date with your own circumstances.
DELIVERY TERMS*
Enter your terms of delivery here. It should include the following:
- Clear information about available shipping methods
- Information on delivery time
- Information on possible shipping costs
Example:
Normal delivery time is about 3 days. During peak season, it may take longer.
We ship orders with Postnord. We take no financial responsibility for delays due to the shipping company.
If you discover damage to the parcel, you must report it immediately to the post office or another carrier and prepare a damage report. Do not collect a damaged parcel! If you discover the damage only after opening the parcel and the damage is such that it can be attributed to the handling of the parcel by the post office or carrier, you should contact them and file a claim. If you cannot resolve the dispute with the post office or carrier, please contact us. If you have ordered and do not collect your shipment before it is returned to us (parcels approx. 1 month, letters 14 days), we will charge you SEK 350 for our work in handling the goods.
The shipping costs of an order are calculated based on the actual weight - this is done automatically in the online shop and the shipping costs are listed at checkout. Prices are based on the postage table for letters and parcels. For orders with a value of more than SEK 2500, we offer shipping costs.
RIGHT OF CANCELLATION/COMPLAINT*
Describe here how you handle returns and complaints.
- Right of return, right of withdrawal and open purchase must be available according to e-commerce law (minimum 14 days)
- Clear information about the shop's return management process
Example:
We comply with the Distance Selling Act as recommended by the Swedish Consumer Agency. According to the Distance Selling Act, you have the right to return ordered goods without giving reasons. This must be reported as soon as possible, but no later than fourteen (14) days after receipt of the goods (does not apply to specially ordered goods). The products you buy always have a warranty (1 year). If you can prove that the product has a manufacturing defect, you will always receive new parts, but the guarantee does not cover wear and tear. You pay the return postage yourself. For refunds - give your postal giro, bank giro, personal account or bank account number.
PAYMENT OPTION
It may be interesting for customers to see a summary of the terms and conditions for the different payment options offered. The terms are determined by your contract with the payment provider and you should inform your customers about these terms here. Here are some examples.
- Klarna
After identification and risk assessment, Klarna shows you the payment options that can be offered to you. Whichever payment option you choose, Klarna handles the payment transaction, while the actual purchase of the product or service is done directly by the shop. Product- or service-specific questions should therefore be asked directly to the shop. The current payment options that can be offered through Klarna are invoice, account credit, card payment or direct payment through the bank.
- Payment in advance
You pay in advance into our bank account number. After you place your order at checkout, you will receive instructions on screen and via email on how to proceed. Please allow an extra day or two for delivery if you choose to pay in advance.
PERSONAL DATA PROTECTION ACT
Your personal data will be processed in accordance with the applicable provisions of the Privacy Act (AVG).
DISPUTES
Any disputes are initially resolved in consultation with our customer service. We follow the recommendations of the National Consumer Dispute Board and refer to the European Commission's online dispute resolution tool: http://ec.europa.eu/consumers/odr/.